PIMpoint on Tour 2025: Chicago

Registrations are limited to existing customers, sponsoring partners, and companies evaluating Inriver. A maximum of 4 tickets can be allocated per company. We reserve the right to decline if more are requested or if registrants fall outside of those groups. The event is free to attend, but we will charge $100 for no-shows. Read our Terms & Conditions.

Bob Land
Senior Vice President of E-commerce, Jordan’s Furniture

Bob is currently the Senior Vice President of Ecommerce at Jordan’s Furniture, a Berkshire Hathaway Company where he is leading a digital transformation as they begin their journey from a founder-led organization to a brand-led one.

Jordan’s is a 100-year old furniture and mattress retailer who was an early adopter of “shoppertainment”. Their stores are unique in that they feature large 100-150,000 sq ft showrooms with the largest ropes course in the world, IMAX theaters, restaurants and a legendary Enchanted Village each holiday season.

Briar DeHaven
Senior Account Director, Ntara

Briar DeHaven is a Senior Account Director at Ntara, where she leads digital strategy, oversees DAM/PIM implementations and ecommerce projects, and provides UX consulting for internationally recognized brands. For more than eight years, she has excelled at uniting business strategy, creative vision, and technical execution to deliver measurable impact for clients in manufacturing, healthcare, and technology. Before joining Ntara, she oversaw the largest book of business across the Carolinas markets at Gannett | USA TODAY NETWORK, driving growth through strategic account leadership and innovative digital solutions.

Dave Copeland
VP of Global Sales Engineering, Inriver

Dave has worked in the software industry for the past 20 years and within e-commerce for the past five, focused on solving the biggest issues facing brands selling on the digital shelf today. With a passion for solving problems, Dave believes that with the right technology, process and people, brands have an amazing opportunity in front of them.

Jennifer Skeen
Vice President of E-commerce, Visual Comfort & Co.

Jennifer Skeen is a seasoned retail and e-commerce executive with more than two decades of experience driving omnichannel growth, digital transformation, and customer-centric innovation. She currently serves as Vice President of E-commerce at Visual Comfort & Co., where she leads digital strategy to redefine customer experiences in the home décor and lighting industry.

Previously, Jennifer was Senior Vice President of Omnichannel & Marketing at Sun & Ski Sports, where she and the executive team achieved the highest sales and profits in company history. Under her leadership, Sun & Ski more than doubled e-commerce sales, sustained a $10 return on ad spend, and earned recognition on Newsweek’s Best Online Shops list three consecutive years—including a #1 category ranking in 2022.

A recognized thought leader in retail and digital strategy, Jennifer has been a keynote speaker at major industry events such as the National Retail Federation Big Show, Acquia Engage, and the Kibo Summit, and served on the NRF Digital and CMO Councils. She holds a B.S. in Biology from Texas Lutheran University and is currently pursuing her MBA.

Jessie Chen
GTM Lead, ChannelEngine

Jessie is the GTM Lead of the ChannelEngine North American commercial team. She is a savvy advisor who brings years of proficiency in tackling B2B and D2C eCommerce growth challenges. At ChannelEngine, she aggressively leads cross-functional teams of sales, marketing, revenue operations, partnerships, product, and AI to deliver high value thought leadership to marketplace sellers around the world.

Joakim Gavelin
Senior Principal Advisor, Inriver

Joakim has over 25 years experience in people, sales and business management, helping brands and business increase their presence, sales and profit. With deep knowledge in retail sales and intelligence to consumer behavior to global sales, he is familiar with both B2C and B2B – no matter the size, industry or location of company.

Jon Ahn
E-Commerce Account Manager, Rust-Oleum

Jon Ahn is an E-Commerce Account Manager at Rust-Oleum, overseeing the Amazon US business. He is currently responsible for the VM and AVS partnership and the team responsible for end-to-end product detail page development. With his passion for process improvement and data quality, he has been leading Rust-Oleum’s efforts to integrate the Inriver PIM.

Julie Oehme
VP of Sales & Marketing, Aperture Labs

Julie Oehme is VP of Sales & Marketing at Aperture Labs, a digital consultancy specializing in PXM and e-commerce. She leads go-to-market strategy, business development, and strategic partnerships, drawing on more than 20 years of experience guiding digital transformation and brand strategy for both B2B and B2C organizations.

Mary Halladay
VP of Customer Success, Inriver

Throughout her career, Mary has specialized in creating and refining processes that drive tangible business outcomes in digital commerce spaces. Before joining Inriver in January 2025, she held executive roles including Vice President of Customer Success at RafterOne and led digital strategy teams at World Wide Technology and Mitchell Gold + Bob Williams. Mary’s in-depth experience also encompasses key leadership positions at New Balance, where she directed global consumer experience strategy and omnichannel eCommerce growth, as well as a significant tenure at Demandware (Salesforce), overseeing retail practices and eCommerce strategy. Earlier career highlights include directing eCommerce for adidas and leading customer service at Lucy.com.

Mary holds an MBA in Marketing from the University of North Carolina at Chapel Hill’s Kenan-Flagler Business School and a BA in History from Tufts University. Known for her collaborative leadership approach, focus on measurable customer outcomes, and passion for building high-performing teams, Mary is dedicated to ensuring customer success as a value driver and catalyst for innovation at Inriver.

Michelle Zustin
Senior Product Manager, Estée Lauder

Michelle Zustin is a seasoned product data leader with over a decade of experience driving digital transformation, data governance, and product content excellence for global brands. She currently serves as Senior Product Manager, Product Data Syndication at The Estée Lauder Companies, where she leads initiatives to optimize product data distribution and elevate the consumer experience across diverse digital channels.

Prior to joining Estée Lauder, Michelle held leadership roles at Coty and The J.M. Smucker Company, where she built and scaled enterprise-level data management strategies. Her expertise spans master data management, global data synchronization, product information management, and cross-functional team leadership. She has been instrumental in enabling brands to deliver consistent, compliant, and enriched product content that meets evolving customer, industry, and regulatory standards.

Michelle began her career in regulatory compliance, ensuring FDA, USDA, and CFIA compliance for household food and beverage brands. Over time, she transitioned into product data strategy, shaping governance frameworks and spearheading global syndication programs to support both retail and e-commerce growth.

She holds a Master’s degree in Integrated Marketing Communications from Northwestern University and a Bachelor’s degree in Nutritional Sciences from Penn State University. Michelle is passionate about leveraging data to create meaningful digital product experiences and helping organizations harness the power of product content to drive engagement and trust.

Rohit Goyal
Chief Executive Officer, Inriver

With more than 20 years of experience building and scaling B2B SaaS platforms in e-commerce, insurtech and fintech, Rohit brings a dual focus on customer success and product excellence.

Prior to joining the Inriver team, Rohit served as Chief Operating Officer at TrueMotion (acquired by Cambridge Mobile Telematics), where he was responsible for technology and product, including data science, engineering, product management, design, and client services. Additionally, Rohit served as Senior Vice President of Product and Engineering at Demandware, driving product strategy, roadmap and execution. He helped facilitate Demandware’s sale and integration to Salesforce as the Salesforce Commerce Cloud. He has also served as an advisor to several B2B SaaS startups.

Rohit received his bachelor’s degree in computer science from Denison University, master’s and PhD in computer science from The Ohio State University, and MBA from MIT Sloan. His track record of driving innovation, commercial scalability, and engineering uniquely prepares him to lead in the PIM space.

Ruy Ramos
Senior Product Manager, Inriver

With over 10 years of experience in product leadership, digital transformation, and customer-centric innovation, I bring a deep understanding of how to turn complex challenges into purposeful, scalable solutions. My background spans both enterprise software and creative industries, giving me a unique perspective on how great products are not just built—but adopted, loved, and evolved over time.

At Inriver, I lead the vision and strategy for our platform’s new user experience, focusing on features that make product information management faster, more intuitive, and more collaborative. I’m passionate about enabling new personas—like third-party enrichers and casual business users—to thrive within the platform, while reducing the need for workarounds or exports.

Recent initiatives include the introduction of the new Table View for batch editing, the launch of AI-powered Inspire agents to support content creation and data quality, and a broader transformation of inriver’s UI/UX grounded in real customer usage patterns.

Driven by curiosity and a belief in continuous iteration, I thrive at the intersection of user needs, technical feasibility, and business impact.

Suzanne Karzoun
Senior Technical Program Manager, Evergreen 

Suzanne Karzoun is an accomplished Senior Technical Program Manager with deep expertise in Product Information Management (PIM), e-commerce strategy, and digital transformation. She has successfully led large-scale platform implementations and optimized workflows across global operations. Known for her collaborative leadership style, Suzanne bridges technical and business teams to drive results and elevate customer experiences.